NSW Fair Trading is investigating ticket reseller Viagogo as consumer complaints against the company spike in line with the reintroduction of ticketed events.
There have been 36 complaints received about Viagogo in 2021 so far, 16 relating to ticket scalping, 11 relating to the cancellation of events that were not refunded, 5 relating to misleading customers that they are the authorised seller, 3 for tickets not being delivered in a timely manner and 1 for not providing age restriction advice.
NSW Fair Trading Commissioner Rose Webb said with the arts and entertainment already struggling, ticket scalpers and especially Viagogo should not get away with ripping off consumers.
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Ticketek is the only authorised ticketing agent for events at the venue.
Suncorp Stadium has no obligation to honour tickets purchased from unauthorised re-sellers such as Viagogo, Ticketmaster Resale, Tickets, Ebay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, Ticket Bis and Queenoftickets.
Tickets should only be purchase through Ticketek.