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COVID Safe at Suncorp Stadium!


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Information for fans heading to Suncorp Stadium


COVID-Safe and Transport information is constantly evolving. We will continue to update this location for subsequent events as soon as information becomes available.


Suncorp Stadium has worked closely with Queensland Health and ASM Global in developing our VenueShield COVID-Safe plan to safely return fans to the stadium. 

While we are looking forward to welcoming you back to Suncorp Stadium, due to the changed conditions under COVID-19 we ask that you read and understand the important information below. This information will be updated for each event at the Stadium.

View our full conditions of entry here

 

Suncorp Stadium Visitor Buy-In


With the recent increase in capacity at Suncorp Stadium to 100%, measures have been developed to ensure the safety of you and others. These measures have been approved by Queensland Health but will only be effective, if everyone buys-in. We’re asking your support on the following measures:
 

  • Bring your own masks and wear them to and from the game (this is strongly recommended, especially when entering, exiting and moving about the stadium, as well as on Public Transport).
  • Due to increased capacity, there will be patrons occupying the seats directly next to, behind and in front of you during the event.
  • Remain within the zone allocated on your ticket to minimise circulation.
  • To avoid congestion, please plan to arrive during the window nominated on your ticket and only leave when your zone is called to assist with a smooth exit.
  • Maintain social distancing where possible on entry and exit, or when moving around the stadium.
  • Only use the seat that has been designated to you.
  • Be aware that cashless payments only will be in use for food and beverage and merchandise
  • Practice high-level hand-hygiene using the sanitiser stations installed in the Stadium.
  • Stay home if you are feeling unwell or showing symptoms of COVID-1
  • Stay home if you have been overseas or to a COVID-19 Hotspot in the last 14 days or if you have been in contact with someone who has been overseas or to a COVID-19 Hotspot in the last 14 days COVID-19 Hotspots Information


By attending Suncorp Stadium you acknowledge your role in helping to successfully carry out the COVID-19 Safety Plan. By playing your part, you will help ensure we all enjoy a comfortable and safe experience at Suncorp Stadium and continue to see the benefits of fans returning to live events.


 

TRANSPORT INFORMATION

 

Ticket holders can catch regular services and any event services for free on all Transport for Brisbane Bus Services and Queensland Rail City Network services from 4 hours before until 4 hours after the event.
 
As we are operating under COVID restrictions, bus capacities are reduced and Transport for Brisbane is required to have staff at all departure points to manage these numbers. As a result, the number of departure points has been reduced.


 

THINGS TO KNOW BEFORE YOU ARRIVE

 

 

  • We strongly recommend the use of masks while at the venue.
  • Due to increased capacity, there will be patrons occupying the seats directly next to, behind and in front of you during the event.
  • Stay home if you are feeling unwell or showing symptoms of COVID-19
  • Stay home if you have been overseas or to a COVID-19 Hotspot in the last 14 days or if you have been in contact with someone who has been overseas or to a COVID-19 Hotspot in the last 14 days. COVID-19 Hot Spots information.

  • There will be no cash facilities at the Stadium. All transactions will be by CARD ONLY

  • Any bags must be less than A4 size to reduce contact between staff and patrons. Note that due to COVID-19 there will be no cloaking facilities available

  • For patrons with young children, please note your pram must fit under your seat as cloaking is not available. You may be required to relocate if you are unable to fit your pram under the seat.

  • Please enter via the gate indicated on your ticket during your allocated timeslot where possible.

  • Each patron will need to ensure they have their own ticket for this event. 
    Please read the mobile ticketing FAQs here
 


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THINGS TO KNOW AT THE EVENT:

 

  • Due to increased capacity, there will be patrons occupying the seats directly next to, behind and in front of you during the event. 
  • ​Maintain social distancing where possible and wear a mask when entering or exiting the venue, or moving around the Stadium
  • Cooperate with Suncorp Stadium Staff directives

  • Practice high-level hand-hygiene
  • Zones have been established in the seating bowl to minimise unnecessary movement in the Stadium. Where possible please remain within the zone to which you have been assigned and only use your designated seat. 
  • Please only use toilets and catering facilities within your designated area.  The same products are available at all outlets.
  • Due to restricted catering service, tea and coffee facilities will not be available in the stadium for the event.



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EXITING THE EVENT:
 

  • Exiting will occur one zone at a time to assist with social distancing and reducing congestion. Please be patient, follow staff directions and maintain social distancing where possible when exiting the venue.



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WET WEATHER

 

  • Due to the strict COVID Safe measures we are operating under, we are unable to provide additional areas for the relocation of patrons. Please make sure you are prepared and bring a poncho or raincoat with you to the event. 
 


By attending Suncorp Stadium you acknowledge your role in helping to successfully carry out the COVID-19 Safety Plan. By playing your part, you will help ensure we all enjoy a comfortable and safe experience at Suncorp Stadium and continue to see the benefits of fans returning to live events.