Tickets for all events held at Suncorp Stadium should only be purchased through Ticketek. All questions regarding ticketing should be directed to Ticketek on 13 28 49.
Where can I buy tickets for events at Suncorp Stadium?
Ticketek is the only authorised ticketing agent for events at the venue. Suncorp Stadium has no obligation to honour tickets purchased from unauthorised re-sellers such as Viagogo, Ticketmaster Resale, Tickets, Ebay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, Ticket Bis and Queenoftickets.
Can I buy tickets at Suncorp Stadium on the event day?
Due to COVID-19 restrictions, tickets will not be available to purchase from the ticket office on event days. You will be able to purchase tickets online from your mobile device.
Ticket offices are located at Gate A, Gate B, Gate D and Gate E. View the Stadium Seating Map to see these locations.
Please note some ticket offices may be closed depending on the event or only open for enquiries and not sales.
Are there alcohol-free seating options?
At some events there are unlicensed seating options available via Ticketek. Patrons are not permitted to consume any alcohol in these areas.
I have lost my ticket. What should I do?
Keep a record of your transaction and account number to assist staff to quickly handle any query. Contact Ticketek on 13 28 49 before the event.
If you lose your tickets on the way to the event, please see staff at any of the ticket offices located at the venue. To view the location of these ticket offices, please see the Stadium Seating Map.
Does my child need a ticket?
Depending on the event you are attending, your child may not need a ticket if they do not occupy a seat. This is up to the discretion of the club or promoter. Please contact the Brisbane Broncos, Queensland Reds, or Suncorp Stadium for more information.
I want a refund on my ticket. What should I do?
All ticket refunds will need to go through Ticketek. Ticketek states that "a refund or exchange of a ticket is applicable if an event cancels, is rescheduled or significantly relocated. A refund or exchange of a ticket is not applicable as a result of a change in your personal circumstances, a change of mind or an incorrect purchase".
If you would like to submit a request for a ticket refund, please use the Ticketek Contact Us Form and provide the following details:
I have injured myself and would like to relocate to more accessible seating. What should I do?
Please contact Ticketek if you would like to change your original seating location due to medical reasons.
How do I qualify for a concession ticket?
Concession availability and entitlements vary from event to event, depending on the club or promoter. Information about concession tickets will be provided at point of sale on the Ticketek website.
I am unable to contact Ticketek. How can we get in touch with them to resolve our issue?
For your options in contacting Ticketek, please visit the Ticketek site and search for an answer or complete their Contact Us form.