Ticketing

At some events there are unlicensed seating options available via Ticketek. Patrons are not permitted to consume any alcohol in these areas.

Keep a record of your transaction and account number to assist staff to quickly handle any query. Contact Ticketek before the event.

If you lose your tickets on the way to the event, please see staff at any of the ticket offices located at the venue on the north or south plazas.

Depending on the event you are attending, your child may not need a ticket if they do not occupy a seat. This is up to the discretion of the club or promoter. Please contact the club or promoter or visit the Ticketek event page for more information.

All ticket refunds will need to go through Ticketek. Ticketek states that "a refund or exchange of a ticket is applicable if an event cancels, is rescheduled or significantly relocated. A refund or exchange of a ticket is not applicable as a result of a change in your personal circumstances, a change of mind or an incorrect purchase".

If you would like to submit a request for a ticket refund, please use the Ticketek Form and provide the following details:

·   MyTicketek registered email

·   Reason for the request (refer to Ticketek Terms and Conditions of Sale)

·   Supporting documentation (medical certificate etc.)

Contact Ticketek directly via the Ticketek website or by calling 1300 665 915 if you would like to change your original seating location due to medical reasons.

Concession availability and entitlements vary from event to event, depending on the club or promoter. Information about concession tickets will be provided at point of sale on the Ticketek website.

For your options in contacting Ticketek, please visit the Ticketek site and search for an answer or complete their Contact Us form.

Corporate packages are typically organised by the Hirer. For more information please visit our Hospitality page.

Your event ticket includes FREE public transport to and from Suncorp Stadium on all regular Queensland Rail train services and Transport for Brisbane bus services. You must have your event ticket to ride. Visit Translink to plan your journey. *This free travel offer applies from 4 hours prior to main game kick-off and 4 hours after game ends. Simply present your game day ticket to rail and bus staff as you board their services. For concert events free public transport begins from 12 midday.

Patrons can use their confirmation email from Ticketek if tickets are purchased before the event and are being collected from the venue.

Group bookings can be made through Ticketek. Please contact them directly via the Group Booking form on their website

Suncorp Stadium only honors tickets purchased through Ticketek. Ticketek is the only authorised ticketing agent for events at the venue. Suncorp Stadium has no obligation to honour tickets purchased from unauthorised re-sellers such as Viagogo, Ticketmaster Resale, Tickets, Ebay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, Ticket Bis and Queenoftickets.