Metallica Concert Guide

• Check the event timings and plan to arrive early to avoid queues!

• Get your digital ticket ready using the Ticketek App:
  • Add your digital ticket to your mobile wallet. 
  • Share your tickets if you’re coming in a group. 
  • Make sure your device is fully charged. 
  • Use the Ticketek App to easily store and share your tickets for the show (no screenshots). Learn more here.

• Pack light:
  • Card payments only as we are a cashless Stadium.
  • Bags larger than A3 size are not permitted inside the Stadium. Please leave your bags at home, or if necessary, cloak them externally on the plazas before entry.
  • As umbrellas are not permitted to be used in the venue, in case of wet weather, patrons are encouraged to bring a poncho or raincoat. Umbrellas are strictly prohibited in the GA section.
  • For more information on what you can and can't bring inside, see the Prohibited Items list below in addition to the Stadium Conditions of Entry and FAQs.

• Ticketek Australia is the only authorised ticket seller for Metallica at Suncorp Stadium. Suncorp Stadium has no obligation to honour tickets purchased from unauthorised re-sellers. Learn more here.

• ALL patrons must have a valid ticket regardless of age. Suncorp Stadium is a licensed venue, children 14 years and under will not be admitted without a parent or guardian (18 years or older), and must remain with them at all times.

• GA Standing: General Admission Standing Areas are standing room only areas. Sightlines may be affected by other patrons standing and may not be suitable for children due to the nature of the area. Suncorp Stadium does not recommend standing tickets for patrons under the age of 15.

• Use the Ticketek App to get your ticket ready before you arrive at the Stadium.
  • Add your digital ticket to your mobile wallet. 
  • Share your tickets if you’re coming in a group. 
  • Make sure your device is fully charged. 
  • Use the Ticketek App to easily store and share your tickets for the show (no screenshots). Learn more here.

• Free* Public Transport is the best way to get to Suncorp Stadium. Your concert ticket provides free transport from *12pm on all Brisbane buses and Queensland Rail City Network trains (excluding Airtrain). 

• Special Event Shuttles will commence at 4.30pm, running to Suncorp Stadium from Brisbane City (Ann Street Stop 7 and Stop 12) and Suburban Hubs (Carindale, Chermside, Eight Mile Plains, and The Gap).

• Ditch the car! Parking restrictions will apply in the local Lang Park Traffic Area surrounding the Stadium and on-the-spot fines will be issued to offending motorists.
  
  
• No ride-share (Uber, Didi) drop-offs or pick-ups permitted near the venue – we recommend using public transport.
  
  
• Venue-approved PWD Parking will open at 4.30pm.
  
  
• Learn more about Accessible Transport and Getting Here.

• Gates open at 4.30pm AEST (Local Brisbane Time). Arrive as early as possible so you don’t get caught in queues!
  
  
• Proceed to the gate listed on your ticket with your ticket open on your device with the brightness turned up for easy scanning. 

• Familiarise yourself with the Metallica Stadium Map to locate your gate entrance.

• Cloaking facilities will be available from 2pm on the external North and South Plazas for patrons to cloak their belongings. Please note: there is often wait times to drop-off items prior to the show and collect cloaked items at the end of the show, so we recommend to only cloak items if absolutely necessary.
  
  
• Expect 100% security bags checks and wanding at the gate. For more information on what you can and can't bring inside, refer to the Stadium Conditions of Entry and FAQs in addition to the Prohibited Items listed below.

Please read the following in addition to the standard Suncorp Stadium Conditions of Entry.

PROHIBITED ITEMS

PERMITTED ITEMS

Alcohol Commercial food Glass drink or food containers Bags larger than A3 size Professional cameras and recording (video and audio) devices GoPros Selfie sticks and camera stands Loud hailers/whistles Large banners/flags  Flag poles Illegal substances Offensive attire Studded Jewelry Long Wallet Chains Spurs Fireworks/flares Balloons/stickers Musical instruments Laser pointers Weapons Any item or clothing that displays a commercial, political, religious or offensive signage or logos

Smart phones Non-professional photo camera’s (without zoom, selfie sticks, stands or detachable lens) Homemade food Special dietary needs Eskies under A4 size (under seat only) Closed umbrellas

• Personal drink containers are permitted in all seated areas provided they are not made of glass. However, hard or metal personal drink containers are not permitted in the VIP Snakepit and GA1 Standing sections on the field.
• Any other item deemed by Event staff (in their discretion) to be, or potentially be, a safety hazard or annoyance to participants or guests, dangerous or offensive may not be permitted.

Still unsure? Check out our FAQs!

Official merchandise will be available to purchase via card only on show day only.

Outside the Stadium:

• North Plaza: 12pm - 11:30pm (or until sold out).
• South Plaza: 2pm - 11:30pm (or until sold out).

Merchandise will also be available to purchase from outlets inside the Stadium on the concourse and field level once Gates Open (4:30pm).

• If you have purchased a METALLICA Enhanced Experience package, the event promoter will be in contact with details regarding your experience. For Package FAQ’s and contact details click here.

• All patrons with VIP / Enhanced Experience Packages should enter via the Gate listed on their ticket or as directed by the promoter.

• General Admission Standing patrons must enter via the Gate listed on their ticket.
  • General Admission 1 (GA1): Gate D
  • General Admission 2 (GA2): Gate B1
• Specific queuing systems will be set up on the external Plaza opposite the Gates for those who arrive early. Patrons are advised not to begin queuing prior to 12pm Midday on the morning of each concert. Toilet facilities and food and beverage facilities will be available.
  
  
• Patrons will receive a wristband on entry to access the General Admission Standing Areas on the field.
  
  
• Once inside, please head straight to the field. Enter via the aisle number listed on your ticket. If you have difficulties walking or problems with stairs, staff will assist and direct you to the nearest lifts.
  
  
• There will be plenty of bars, food, toilets, and merch available for field patrons located through the tunnels at the rear of the floor.
  
  
• Water will be available for patrons at stations located around the perimeter of the field, at the barriers and roving Red Frogs.
  
  
• Please note: Hard or metal personal drink bottles/containers will not be permitted in the GA1 Standing Area, and umbrellas will not be permitted in all VIP and GA Standing Areas. 

• Grandstand Reserved Seating patrons should enter via the Gate listed on their ticket.
  
  
• Once inside, please head straight to your ticketed seat via the aisle number listed on your ticket. If you have difficulties walking or problems with stairs, staff will assist and direct you to the nearest lifts.
  
  
• Patrons are not permitted to enter the Field at any stage.

• Free Wi-Fi will be available for patrons to connect to the internet inside and outside the Stadium. Read more about connecting here.
  
  
• First Aid will be available on the field and around the Stadium concourse, please speak to staff if you require assistance.
  
  
• Parents Room is available on the Northern End of the Stadium, near Gate E.
  
  
• Quiet Room and Prayer Room is available on the Southern End of Level 3 Concourse, near Gate A.
  
  
• Changing Places bathroom facilities are located on the Northern end of the Stadium next to the Parents Room, internal to gate E on the level 3 concourse (only accessible to guests who hold a MLAK key).
  
  
• The Hidden Disabilities Sunflower Program is proudly supported at the Stadium. Please see a staff member at the North or South info desk to collect a Sunflower lanyard.

• Auslan Stage Left Interpreters will be located in Section 301.

• Field level patrons with wheelchairs, walkers, walking sticks can access the PWD platform located in the GA Standing section on the field.

• GA Field patrons with mobility challenges will be assisted and guided to use the nearest lifts to access the Field.
  
  
• Check out the Metallica Stadium Map to locate Accessible facilities.

Stay hydrated during the event with water available at drinking fountains and refill stations throughout Suncorp Stadium.

• Water stations located outside on both the North and South Plaza for all patrons.
• Water stations located in the field tunnels, player tunnels and field barriers for standing patrons.
• Drinking fountains located on the Level 3 concourse for all seated patrons.
• The Red Frogs team will be roaming inside the Stadium on the field level, offering water to all patrons.

Refer to the Metallica Stadium Map for location points.

• Bars and food will be available throughout the Stadium, including on the Field level via the tunnels at the rear of the floor. To ease congestion, please head straight to your allocated area and get your food and drinks there.
  

• Payment for food and beverage is by card only!
  
  
• Gluten Free options are available at outlets, and a dedicated Gluten Free outlet is available adjacent to Aisle 327. 

• A small selection of vegan options can be found at the outlet adjacent to Aisle 306. Please note, the dedicated Vegan Outlet will not be in operation for this event.

• Water will be available for all patrons.

• At the end of the concert, please be patient and follow staff directions for smooth exiting of all patrons. Public transport will be available for everyone so there is no need to rush.
  
  
• Toilet facilities will be available outside on the North and South plazas for patrons to utilise.
  
  
• Please respect our neighbours by keeping noise to a minimum.
  
  
• Patrons are recommended to utilise the free public transport services when leaving the Stadium. Special shuttle bus and train services will run for 1-hour post-concert finish time.