2024 Stadium Membership Terms & Conditions
Suncorp Stadium Membership is subject to these Terms & Conditions which also incorporate the Members Handbook and the Stadium Terms of Entry.
Payment of Membership fees confirms acceptance of these Membership Terms & Conditions.
Stadiums Queensland reserves the right to change the Membership Terms & Conditions from time to time to respond to changes in law. Members will be notified of material changes to the Membership Terms & Conditions as soon as practicable after the changes come into effect. Updated Membership Terms & Conditions will be displayed on the Stadium website at www.suncorpstadium.com.au.
There are three types or events relevant to Stadium Membership, each of which are outlined below.
1.1 Membership Events
Generally, in a calendar (Membership) year the following events may be included in Stadium Membership, noting that the events below include only those matches played at Suncorp Stadium:
- One State of Origin Rugby League game;
- All Brisbane Broncos regular home games & finals;
- All Dolphins regular season home games & finals;
- All Queensland Reds home games & finals;
- All Brisbane Roar home matches in the A-League, including A-League finals;
- NRL Magic Round; and
- Wallabies Test matches, except for those listed as Special Rugby Events in section 1.2.
Further examples of other events which from time to time may be added to Membership are:
- Socceroos or Matildas internationals, except for events deemed Excluded Events;
- Rugby League Test matches organised or controlled by the NRL / Australian Rugby League;
- The Intrust Super Cup Grand Final or similar final organised by the Queensland Rugby League;
- The Hospital Cup Rugby Grand Finals or similar finals organises by Queensland Rugby Union; and
- Other NRL premiership games, including preliminary and semi-finals.
1.2 Excluded Events
These events are not included in Stadium Membership;
a) An Event sanctioned by an international sporting organisation, for example:
- FIFA Football World Cup matches;
- Olympic Games;
- Commonwealth Games;
- Rugby World Cup;
- where the Hirer determines that the Member will not have access to the event as a Member and/or Membership Area;
b) Special Rugby Events;
- Bledisloe Cup Test matches;
- England Test matches;
- British and Irish Lions Tour matches;
c) Additional State of Origin event in the same calendar year, or the NRL Grand Final;
d) Private hirings to which attendance is not offered to the general public;
e) Any Events for which tickets are not offered for sale to the general public; and
f) Any Events where for commercial reasons in order to procure the event on a commercial basis, Stadiums Queensland is unable to provide Members with their Member's Seat/s.
The Stadium will use its best endeavours to provide Members with an exclusive priority purchase period to buy seats for these excluded events. Some rare exceptions to this opportunity will be for major international events including but not limited to those listed in Section 1.2 a).
Where relevant, Tickets for these events shall be available for purchase in accordance with the terms stipulated by the Hirer. These terms are typically obtainable on the Hirer's official website or through the official website of Suncorp Stadium (www.suncorpstadium.com.au).
1.3 Events with non-traditional seating configuration
Depending on the type or size of an event, the traditional Members seating and/or Reserve may not be available or suitable.
For example, some concerts may either eliminate some Members seats or provide a lower quality sightline due to staging, smaller events may not warrant the opening of a particular part of the venue which may include where Members seating is located.
In each case, Members will be offered seating in the best alternative location possible having regard to the configuration of the event.
1.4 Conduct, Cancellation and Non-Guarantee of Events
Stadiums Queensland does not give any assurance or guarantee that:
- All Membership Events or any particular number of Membership Events will be held at the Stadium in a year;
- Any other Events secured will be designated Membership Events for all or any category of Membership; or
- Any further Additional Events will be secured.
Stadiums Queensland is not responsible for the manner in which an Event is conducted by a Hirer.
Stadiums Queensland is not responsible if you do not use your Membership Seat at a Membership Event which you are entitled to attend, and no Membership Fee refund or other compensation is payable by Stadiums Queensland in those circumstances.
Stadiums Queensland is not responsible if an Event you are entitled by your Membership to attend is cancelled, abandoned, moved to a different venue or postponed and no compensation is payable by Stadiums Queensland in those circumstances to the extent permitted under the Australian Consumer Law.
2. Financial Commitments
2.1 Membership Fees
Membership Fees are payable by the due date and are not refundable except where required under Australian Consumer Law.
2.2 Membership Renewal
Stadiums Queensland may offer you a renewal of Membership for the following year but is not obliged to do so. Renewal communication may include a notice of changes to Membership Terms and Conditions, pricing, and advice on the position of your Member's Seat(s) for the upcoming year. You may choose to not renew your Membership if you do not agree to the Membership Terms & Conditions, pricing, or position of your Member's Seat(s) for the upcoming year.
By paying the applicable Membership Fees for renewal, you agree to renew your Membership on the Membership Terms & Conditions. Members who request changes to their Membership seating position, Membership category or number of Membership seats accept that this may require the position of their seats to be adjusted.
If a renewal is not offered, Stadiums Queensland is not obliged to make you any offer of a membership under any replacement membership program or at all.
2.3 Payment Options
- Membership fees may either be paid in full at the date of purchase (upfront payment) or by instalment payments (payment plan).
- The payment plan will vary depending on the date you agree to renew your Membership.
2.4 Failure to make Instalment Payments
If any payment fails to transfer from the nominated credit card on the due date (first attempt), our automatic debiting system will attempt to re-process any unsuccessful payments (second attempt) within 3 business days after the first attempt along with any reversal or late fees that may apply.
If the payment has not been transferred from your nominated credit card after the second attempt (the instalment will be considered as outstanding), Stadiums Queensland may by notice to your registered email or postal address either suspend your membership until all outstanding instalments, together with any reversal or late fees, are paid, or cancel your membership.
Any unpaid balance of your membership fees may be forwarded to a collection agency for further action.
You should check any applicable fees which may apply by reading the terms and conditions of the account debiting provider and your nominated account provider.
3. Member Responsibilities
Members must comply with the Membership Terms & Conditions, Stadium Terms of Entry and are also subject to the Event Terms and Conditions issued by the relevant Hirer.
Members must abide by any rules that Stadiums Queensland may establish from time to time concerning the Membership Area that are required by law or for the safety and convenience of patrons at the Stadium. Such rules may be displayed by signage at the Stadium.
3.1 Behavioural Standards
For the benefit and enjoyment of all Members, we emphasise the reserved nature of the right to grant admission to the venue. Specifically, both the Stadium Manager and the Hirer retain the prerogative to decline entry or expel any Patron from the Stadium who engages in actions that breach our established guidelines or standards.
Members are directed in particular to the Members Handbook for specific conditions regarding dress code, alcohol consumption, smoking or vaping, mobile phones, radios and misconduct. Our staff are trained to exhibit courteous and professional behaviour, treating our Members with respect and kindness to foster a positive and welcoming environment. We ask that this courtesy is reciprocated when Members deal with our team.
3.2 Use of Membership
Members must only use Member's Seat/s for the purpose of viewing an Event which Membership entitles them to attend.
Members must not sell or offer for sale any right of access to an Event (including use of a Membership Card), ticket or any car park pass provided to you under your Membership, nor any other Membership Benefit provided to you.
This includes not personally, or allowing any person or guest to:
- market or sell Membership Benefits as part of hospitality packages;
- resell Membership Benefits through a broker or agent;
- advertise Membership Benefits or offer them for resale on the internet or in any other medium; or
- use Membership Benefits for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services.
Member ticketing may be transferred exclusively for charitable purposes, such as the Member relinquishing their entitlement for a singular or multiple events through means of a raffle or auction, with the aim of benefiting a not-for-profit organization or charity. Prior to effecting any transfer, the Member is required to submit a written request seeking permission, which must be obtained from the Stadium Management in advance to avoid any embarrassment should a hirer have any specific restrictions in place.
Members, their nominee/s, or guests must not:
- damage or in any way alter the Membership Area, your Member's Seat/s, Membership passes or parking passes or any other property at the Stadium; or
- create any disturbance or nuisance; or
- cause any objects to be thrown or dropped from the Membership Area or do anything which poses a potential threat to the safety or welfare of any person at the Stadium.
The Members must pay the cost of repairs, replacements or cleaning of your Member's Seat/s or other parts of the Membership Area which are caused by you or your nominee/s use (other than as a result of ordinary use and wear and tear) such as graffiti, vandalism or additional cleaning requirements caused by vomit, defecating or soiling.
3.3 Use of Membership by Others
Members can allow another person ("nominee") to use your Membership Card or digital ticket to attend and access Membership Benefits at a Membership Event. The nominee must comply with the Membership Terms & Conditions as if they were a Member and you are responsible for the nominee's compliance. It is the responsibility of you as the Member to manage the use and distribution of your Membership Card or digital tickets to your nominee/s.
3.4 Permanent Transfer of Membership
A request to permanently transfer Membership can only be made in writing and must be approved by Stadium Management.
3.5 Personal or Organisational Details
Members are entrusted with the responsibility of ensuring the accuracy and currency of their contact details associated with their account, this is so the Stadium can ensure information about Membership can be distributed.
3.6 Cancellation and Suspension of Membership
Your Membership may be cancelled or suspended (for a period determined by Stadiums Queensland) or you or your nominee/s may be removed from the Stadium if you or your nominee/s:
- do not comply with any of the Membership Terms & Conditions or commits a serious breach of the Stadium Conditions of Entry; or
- commit an act which would amount to a serious breach of the law (e.g. theft, public nuisance, drunk and disorderly conduct); or
- exhibit behaviour that has resulted in the person being banned from the Stadium or all Stadium Queensland venues; or
- Stadium staff or contractors form a reasonable opinion that your, or your nominee's, conduct has impacted on or interfered with the enjoyment of other patrons of the Stadium.
- fail to make payment plan instalments as set out in section 2.4.
If your Membership is cancelled or suspended or you or your nominee/s are removed from the Stadium, no part of the Membership Fee is refundable except as provided under section 2.1 of these Membership Terms and Conditions and no compensation is payable to the extent permitted under the Australian Consumer Law. If a membership is cancelled, acceptance of any further application for membership in the future will be at the discretion of the Stadium.
4.1 Companion Cards
Companion Cards issued by the Queensland Government are recognised in Suncorp Stadium Membership Areas when provided in advance of an event and presented by a valid card holder who is accompanied by the individual for whom they are caring, subject to the terms and conditions of the relevant Hirer.
Subject to the Hirer's terms and conditions, Companion Card holder seats will be at no charge for Membership Events. If terms and conditions of a Hirer require a payment by the Member or the Stadium for any allocated member seating, Suncorp Stadium will provide the Companion Card holder with a first right of refusal to purchase a seat at the appropriate ticket price.
If Companion Cards are not recognised by the Hirer for an Additional Event, Suncorp Stadium will endeavour to provide a first right of refusal to the Companion Card holder to purchase a carer's seat at the appropriate ticket price. Even if Companion Cards are recognised by a Hirer at Additional Events, they may be subject to restrictions in terms of seating location.
4.2 Stadium Works
The Membership Area and/or your Member's Seat/s or the method of access to them may be changed. The Membership Area and/or your Member's Seat/s may be re-located temporarily or on a permanent basis.
Examples of the reasons for such changes or re-location include for the improvement of services to Members generally, maintenance and upkeep of the Stadium, Event or Hirer requirements, safety or licensing requirements or other legal reasons.
You may not make a claim for compensation in respect of any changes or re-location unless the changes or re-location arise from Stadiums Queensland's own negligent acts or omissions.
Subject to any liability arising from Stadiums Queensland's own negligent acts or omissions, neither Stadiums Queensland nor Stadium Management are liable to you in respect of any loss or damage which you may incur from using your Membership, including any failure or omission on the part of a third party supplier or contractor, or other Members, guests or patrons of the Stadium and you release Stadiums Queensland and Stadium Management from any such liability.
Neither Stadiums Queensland nor Stadium Management make any representation as to the suitability or quality of your Member's Seat/s nor warrant any representations made by any employee or agent of either Stadiums Queensland or Stadium Management in respect of your Membership which are not contained in the Membership Terms & Conditions.
To the extent permitted by law, Stadiums Queensland's liability (if any) under the Membership Terms & Conditions is limited, at Stadiums Queensland's option, to refunding the price of the goods or services in respect of which the infringement has occurred or to providing, replacing or repairing those goods or providing those services again.
If at any time any term or condition forming part of the Membership Terms & Conditions is or becomes illegal or unenforceable in any respect, it will not affect the legality or enforceability of any other term or condition in the Membership Terms & Conditions.
ASM Global, as manager of Suncorp Stadium, and Stadiums Queensland, place great importance on the personal information it collects and holds about individuals, which information allows business to be conducted efficiently and in alignment with our objectives. This information will be used to provide venue members with marketing materials, newsletters, event information, future promotions, membership opportunities, and renewals from Suncorp Stadium and other Stadiums Queensland venues.
Unless specifically requested otherwise, your personal information may be used to provide you with the aforementioned marketing materials. All personal information is securely stored in our database and is shared with Stadiums Queensland.
On occasion, your personal information may be disclosed to trusted service providers, agents, contractors, and strategic partners to assist us in delivering and promoting our services to you. In such instances, we require that these parties uphold the same level of information protection as we do.
Suncorp Stadium and Stadiums Queensland manages your personal information in accordance with the Information Privacy Act 2009 (Qld) and the Stadiums Queensland Privacy statement.
Except as provided for personal information will not be disclosed to other persons unless authorised or required by law.
For further information, please do not hesitate to contact our Privacy Contact Officer at email@example.com.