Change Requests

Suncorp Stadum Membership offers a reserved seating system. Current Members either:

• selected their reserved seats when purchasing via the Members portal; or
• were assisted by our team to allocate seats when purchasing a new Membership; or
• were allocated seats through a previous Renewal Change Request process.

During renewal periods, Members have the ability to make a Change Request Application to move their reserved seats for the upcoming year. During the Change Request Management period, our team work through a range of requests, for example:

• Requests to decrease seats (but stay in the current position)
• Requests to decrease seats (but change location)
• Requests to increase seats in the same or different tier (Silver, Gold, Platinum)
• Requests to change Membership tier (Silver, Gold, Platinum)
• Request to relocate closer to another Member
• Request to move location closer based on preferences (closer to an aisle, or closer to the centre of a section etc)

This is a very complex process, with over 1,400 Member accounts across 5,000 seats. Imagine a big game of Tetris, the size of a Stadium Grandstand.

The Change Request process cannot be used to invite in New Members by attempting to increase seating and then splitting off. Members who attempt this will have their Change Request cancelled. Should you wish to refer a new Member, please contact our team who will add your referral to our priority list for access prior to the Waitlist being opening. 

The 2026 to 2027 Stadium Members Renewal period began on Wednesday 5 August.

Change Request applications must be submitted by midnight on Wednesday 16 September - noting this is earlier than the overall renewal deadline of 5pm Thursday 1 October.

PLEASE NOTE - by submitting a Change Request Application online, your current seats will be placed on hold and will continue to remain reserved thoughout the process even after the renewal deadline. If you do not wish to go ahead with options offered or we cannot fulfil your request for 2027, you will be able to renew your 2026 seats. 

Availability

From 2024, Stadium Membership seating was completely sold out – every single available seat was allocated to a Stadium Member. This means that until the renewal deadline passes, we don’t have a full picture of availability. After the deadline our team begins the process of reviewing availability and working through Change Requests. 

Type of Change

Members upgrading tiers or adding additional seats are prioritised. Location shifts bases on personal preference (e.g. closer to an aisle) are secondary.

Tenure

Should two similar requests be competing for available seats, we may also take in to account Membership tenure as another way to prioritise requests.

Other

While a single change may be available to an applicant, if another of equal priority allows multiple requests to be fulfilled, this will be prioritised. 

For submissions that request to decrease seats but leave a single seat, the venue reserves its right to reject the submission and offer another best available location.

Rights Reserved

The venue reserves its right to prioritise changes and make adjustments to Member seating allocations at its discretion; this may be outside of the abovementioned points. 

In the rare case that a hirer, venue or other operational requirements dictate a necessary move, the venue reserves its right to offer a Member next best available seating option.