Suncorp Stadium’s Zero Tolerance Abuse Policy forms part of the Members Handbook and in turn the Stadium Membership Terms & Conditions.
As an employer, Suncorp Stadium has a moral and legal obligation to eliminate and minimise the risks of physical and psychological harm to staff - this includes customer aggression and abuse as a workplace health and safety hazard.
While we appreciate that situations may create frustration from time to time, there is no excuse for offensive language, hostility, intimidation and threatening or derogative tone. This extends to interactions in person, via telephone or written communication.
Should a Member or their nominee/s fall below these standards at any time with staff or other Members, we reserve the right to cancel or suspend Membership as per Section 3.6 of the Stadium Membership Terms & Conditions.
Excellence in Customer Service is at the core of what we do, our team and all staff aim to deliver a great experience for you and your guests. We appreciate receiving constructive feedback and encourage Members to share their thoughts with us in a fair and reasonable way.
